When you open a ticket for the first time we need some infos like: 

- Where are you located?

- Who is your distributor? 

- Write you serial number ( you can find it on a silver sticker near power cord) 

- Are you the first owner? 

- Explain your issue with as much as details as possible and if you can add pictures and videos of the issue. 

Andrea DM 
PB Customer Support