"how-to" send us your audit and debug report.
1. Insert a USB stick (formatted as FAT32) on top of screen.
2. Go to service menu -> reports -> audit report.
3. Go back to reports and select -> debug report.
Remove USB stick from pinball machine and insert to your PC / MAC and attach aduit.txt and pinprog.log
to ticket.
And please add some info about the scenario.
1 Player game or more?
Did this happen during multiball mode (MB), what mode.
Did the machine hang.
A good description on the scenario will help us a loot.
and if you are unsure if this is a bug or not we encourage you to study the unofficial game rules written by the community.